What should I do if I find scratches, damage, or missing parts?

Please send us with the part numbers for any damaged or missing parts, as listed in the manual. We will send replacements free of charge.

Does the product require assembly?

The product requires assembly. Each part is labeled with a part number, making it easy to follow the instructions. If any parts are damaged during assembly, we can send replacements free of charge.

What should I do if I experience issues after some use?

All BORNOON products come with lifetime free after-sales service. If you encounter any issues during use, feel free to reach out, and we will assist you in resolving them.

Is the product color exactly as shown on the product page?

Under normal lighting, the product color will match the one on the product page exactly. However, there may be slight color differences under certain lighting conditions. If you would like to see more real photos of the product, please reach out.